Privacy statement

At Alpaca Advantage we recognize concerns people may have regarding the collection and use of information provided by users of our web sites, registrants for our events, recipients of our newsletters, and all of our customers. We created this policy with a fundamental respect for our users’ right to privacy and to guide our relationships with our users.

Information collection and use

We collect information from our website users, subscribers, and customers. This is only used to provide better services to our customers, and to improve our knowledge of the market. It is not for sale to, or use by, third parties.

Trade shows and other events

At most of the events we attend, we ask visitors if they would like to register to receive occasional updates on what we are doing on the farm, and other events that may be of interest to them. During registration, users are asked to give their contact information (such as name, telephone number, and email address, as well as to answer some questions related to their situation in as far as it relates to alpacas). We collate demographic information about our visitors to improve our service, for our own internal marketing purposes.

Most of the information that we provide is free, but if items are purchased, we may also collect credit card information. This is used solely for billing purposes. It is kept in a secure fashion, and is not available to anyone other than authorized personnel within Alpaca Advantage.

Newsletters

When users subscribe to our newsletters, we ask for contact information (such as name, email address and, occasionally, demographic information). We use this information in the same manner as we use contact information described above. Recipients of our newsletters can unsubscribe at any time by using the instructions listed at the end of the newsletter.

Website visits

We gather the date, time, browser type, navigation history, and IP address of all visitors to our site. This information does not contain anything that can identify users personally. This information is used for our internal security audit log, trend analysis, and system administration, and to gather broad demographic information about our visitor base.

Confidentiality

We do not share your personally identifiable information with any other companies or organizations, apart from any with whom we are partnering at events, or who need your details for delivery purposes. Anyone to whom this information is provided must agree to use it only for the purpose intended and to keep the information secure and confidential.

We will also disclose information if required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property.

Security

We always use reasonable precautions to protect your personal information, and to store it securely. Any sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us using secure protocols. In addition, access to all of our personal database information is restricted. Only employees who need the information to perform a specific job are able to access the personal database.

Links to other websites

Our web sites contain links to other sites. We are not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.

If you have any questions or comments on our privacy statement, please contact us :    Security issues